At RedShiftBio, we “See change” and are pushing the boundaries with our Microfluidic Modulation Spectroscopy (MMS) technology to achieve radical improvements in performance and measurement capabilities for IR spectrometry analysis of proteins and biotherapeutics. We have developed major partnerships with industry leaders, attracted top talent to our executive and advisory teams, and received strategic and venture funding to support our product introductions as we continue to build our team. 

We are constantly seeking experienced talent in all functional areas of our business. We seek extraordinary and ambitious people who also see the need for change. We value bright minds, sharp instincts, collaborative spirit, and innovative vision. Our team members are innovators who push beyond the status quo to create one of the most promising technology start-ups in the Boston area. 

The Inside Sales Representative will be responsible for managing RedShiftBio’s lead development pipeline by prospecting through cold calling/emailing and searching for new business opportunities across pharma/biopharma applications. This individual maintains effective customer relationships, develops opportunities for growth within an existing and new customer databases, and assures market penetration and profitability while achieving sales and profit forecasts. A successful Inside Sales Representative will partner with sales managers to provide support and nurture key strategic accounts. 

 Key Responsibilities: 

• Prospecting and Sales Support: Has consultative conversations with customers to review/uncover challenges with current lab techniques 

• Uses technical knowledge to identify incremental sales opportunities 
• Provides technical expertise to support the preparation of proposals and quotations (RFP/RFQ) 
• Uses technical knowledge of instrumentation in the sales campaign to support sales in developing competitive strategies
• Participates in regular team meetings to share best practice, review performance against targets, and conduct informal training 
• Utilizes CRM reports to identify and prospect accounts and contacts
  

Customer Support ‍

• Maintains high level of technical integrity and proficiency and is perceived by customers as a “trusted advisor”
• Understands and communicates how technical value addresses customers’ broader business/application issues and goals 
• Provides knowledgeable response to all sales inquiries and meets all commitments in a timely manner
• Proactively escalates technical issues to seek quick resolution 
• Proposes changes in equipment or processes, which would result in cost reduction and/or improvement in operations 
• Technical Knowledge: High level scientific understanding across key markets and applications from a business problem/technical solution standpoint 
• Keeps up to date on new product introductions, technologies, market changes, competitive technologies, and new customer applications 
• Demonstrates and persuasively explains the advantages of complete range of products and services to prospects and customers
• Collaboration: Demonstrated ability to effectively negotiate resources and work with cross-functional teams 
• Works closely with all business functions to ensure specifications are correct and clearly understood and tracks requirements against deliverables 
• Ability to efficiently manage different projects within sales and marketing 
• Other miscellaneous duties as assigned